Terms & Conditions

These Conditions set out the basis on which you can visit and use our website, and place orders with us. Please read them carefully as they contain important information.

The Bendy Bollard Company is a trading subsidiary of CCBS Components Limited a company registered in England and Wales (Company registration number 04069692). The registered office for The Bendy Bollard Company is Unit 16, Pipers Industrial Estate, Pipers Lane, Thatcham, Berkshire RG19 4NA. Our main trading address is at Unit 16, Pipers Industrial Estate, Pipers Lane, Thatcham, Berkshire RG19 4NA. Our VAT number is 88 8914 37.

The Bendy Bollard Company owns and operates this web site, and when ordering this is the company with whom you make a contract.

If you want to ask us anything about these conditions, or have any comments or complaints on or about this web site please contact us at Unit 16, Pipers Industrial Estate, Pipers Lane, Thatcham, Berks RG19 4NA or by e-mail on This email address is being protected from spambots. You need JavaScript enabled to view it. .

In these conditions references to “we”, “us” and “our” shall be references to The Bendy Bollard Company.

We may change these conditions from time to time without notice to you and any changes will apply to subsequent orders received.

Product Description & Pricing
1. We take every care in the preparation of the content of this web site, in particular to ensure that prices quoted are correct at time of publishing, and all products have been fairly described. However, please note the following:
2. Colour and appearance on the web site will vary according to the resolution and the screen type of your computer. Therefore, we cannot guarantee that the appearance or colours of the products shown on the site exactly reproduce the appearance or colours of the products themselves.
3. The weights, dimensions and capacities given are approximate only; please note photographs may be representative of the available product options.
4. Where products are to be placed in a coastal location, clients should be aware they may need to ask about upgrading to marine quality finish, as all products are offered in standard quality.
5. Packaging may vary from that shown.
Payment
1. Forms of Payment Accepted
  1. Pro formas may be paid for by BACS transfer (please see your pro forma invoice or quote for details) or cheque payable to CCBS and Components Ltd and sent directly to The Bendy Bollard Company, Accounts, Unit 16, Pipers Industrial Estate, Pipers Lane, Thatcham, Berks RG19 4NA.
2. Credit Accounts
  1. Credit accounts can only be opened at our discretion and are subject to satisfactory references. We reserve the right to limit the amount of credit allowed for a Credit account; and to suspend credit facilities without explanation. We may obtain, retain, and provide to third parties, references as regards your financial standing. Any change in the constitution of your organisation must be notified to our accounts department in writing prior to it occurring, in order that credit facilities to the reconstituted organisation may be put in place, subject always to our discretion and our confirmation in writing. Until new credit facilities are agreed, the existing entity and any new entity shall be jointly and severally liable for any debt due to us. Credit accounts are granted on the condition that payment is received 30 days from the end of the month in which the invoice was raised. Should your account not be paid in accordance with the agreed terms, we reserve the right to suspend your credit facilities with us and revoke your credit account if necessary.
  2. We understand and will exercise our statutory rights to claim interest and compensation for debt recovery under the late payment legislation if payment is made outside these terms. We will supply you with a Credit account that will be unique to you and should always be used when ordering from us. You may share the account with others within your business who need to make a purchase with us, at your discretion. Responsibility for use and distribution of your account details rests with you; We cannot be held responsible for misuse or unauthorised orders using the credit account details
Accepting Your Order
1. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. This will be sent only to the e-mail address(es) you have supplied to us. Goods will be dispatched separately to invoice. Please keep all paper work that we send you in case of query. We keep electronic copies of all orders made.
2. Please note receipt of our email acknowledging that we have received your order, does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us. The Contract will relate only to those Products the dispatch of which we have confirmed in the order acknowledgement and invoice.
3. If we reject your order but have taken payment from you, we will refund the payment taken within 14 working days of our notice of rejection.
Consumer Rights
1. To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately and in any event within 14 calendar days of cancelling the Contract, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. Refunds and returns.
Availability & Delivery
1. Delivery times are approximate and are given as a guide. We will always do our best to full fill your order within these guide times, but please note that large quantities and any orders that have added to them additional finishes may take significantly longer. If no delivery date is specified, then within 30 days of the date of the invoice/confirmation email, unless there are exceptional circumstances. All discrepancies are to be notified in writing within 48 hours of delivery. If we organise an express delivery at your request that is not already included in the product price, we will charge an administration fee of £5.00 excluding VAT in addition to the cost of the express delivery.
2. We shall have no Liability to you for any:-
  - consequential and/or indirect losses;
  - loss of profits and/or damage to goodwill;
  - special damages, economic and/or other similar losses;
  - exemplary, additional, aggravated and/or punitive damages;
  - and/or business interruption, loss of business, contracts, opportunity and/or production
Risk & Title
1. The Products will be at your risk from the time of delivery.
2. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges where applicable.
Price & Payment
1. The price of any products will be as quoted on our site from time to time, except in cases of obvious error.
2. Displayed prices do not include VAT and standard delivery to an address in UK mainland*. The price excludes delivery costs to an address outside the UK mainland - including The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE; plus Northern Ireland, Isle of Man and Isles of Scilly - and express or special delivery costs, which will be added to the total amount due as set out in our invoice/quote.
3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an invoice/email confirmation. If the rate of VAT changes between the date of the order and the date of delivery, we will adjust the VAT you pay unless you have already paid for the products in full before the change in VAT takes effect.
4. Our site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. Where a Product's correct price is less than our stated price; we will charge the lower amount when dispatching the Product to you. Where a Product’s correct price is more than our stated price, we will either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
Returns and Refunds
1. This is to be read in conjunction with our Returns and Refunds Policy.
2. Returns and refunds are at CCBS and Components limited discretion, please contact us directly for information.
Manufacturers' Guarantees
1. Please contact us and we will liaise with the manufacturers on your behalf. This does not apply to goods taken abroad, although we will do our best to help.
Copyright, Trademarks & Right to Use
1. All rights, including copyright and database right, in this web site and its content, are owned by or licensed to The Bendy Bollard Company. Any use of this web site, its contents, or underlying source code and software – including copying or storing it or them in whole or part - other than for your own personal, non-commercial use is prohibited without the permission of The Bendy Bollard Company. You may not modify, distribute or re-post anything on this web site for any purpose.
2. We reserve the right to use for our own purposes any material submitted to the web site, including text and images, either on the web site or in any other form, including for publicity purposes. We reserve the right to monitor submissions to the site and to edit or reject any submissions.
Our Liability
1. We warrant to you that any product purchased from us through our site is of satisfactory quality, and reasonably fit for all the purposes for which products of the kind are commonly supplied.
2. Our liability for losses you suffer as a result of us breaking this agreement, including deliberate breaches, is strictly limited to the purchase price of the product you purchased.
3. We are not responsible for indirect losses that result from our failure to comply with these terms that fall into the following categories: loss of income or revenue loss of business loss of profits or contracts loss of anticipated savings loss of data or waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise; provided that this clause 11.3 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 11.1 or clause 11.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause.
4. We make every effort to ensure that this web site is free from viruses or defects. However, we cannot guarantee that your use of this web site or any web sites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the web site and screen out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this web site.
5. We may place links on this web site to other web sites we think you may want to visit. We do not vet these web sites and do not have any control over their contents. We cannot accept any liability in respect of the use of these web sites.
6. Unless otherwise specified, the materials on the web site are directed solely at those who access this web site from the UK. We make no representation that any products or services referred to in the materials on this web site are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local law if and to the extent local laws are applicable.
7. If you choose to appoint an installer recommended on the website, any contract is strictly between you and the installer. The Bendy Bollard Company does not take any responsibility. This clause 11 does not include or limit in any way our liability: For death or personal injury caused by our negligence; Under section 2(3) of the Consumer Protection Act 1987; For fraud or fraudulent misrepresentation; For any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us; or For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Other Legal Notices
1. There may be legal notices on other areas of this web site which relate to your use of this web site, all of which will, together with these terms and conditions govern your use of this web site.
Written Communications
1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Notices
1. All notices given by you to us must be given to The Bendy Bollard Company at Unit 16, Pipers Industrial Estate, Pipers Lane, Thatcham, Berks RG19 4NA.
2. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above.
3. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Transfer of Rights & Obligations
1. The contract between you and us is binding on you and us and on our respective successors and assigns.
2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
Events Outside Our Control
1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
2. Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
3. Strikes, lock-outs or other industrial action.
4. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
5. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
6. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
7. Impossibility of the use of public or private telecommunications networks.
8. The acts, decrees, legislation, regulations or restrictions of any government.
9. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.
10. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Waiver
1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
2. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.
Severability
1. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Entire Agreement
1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions. Nothing in this clause limits or excludes liability for fraud.
Our Right To Vary These Terms & Conditions
1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the invoice/email confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
Law & Jurisdiction
1. Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.
2. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Promotional Discount Schemes
1. From time to time, The Bendy Bollard Company will offer a discount on products for which a code will be provided, please enter the promotional code when requested. This cannot be used in conjunction with any other The Bendy Bollard Company promotion and cannot be applied retrospectively.
2. We reserve the right to withdraw the promotion at any time.
How To Buy
1. Cheques
  1. Cheques (including VAT) should be made payable to CCBS and Components ltd and sent to The Bendy Bollard Company, Accounts, Unit 16, Pipers Industrial Estate, Pipers Lane, Thatcham, Berks RG19 4NA.
2. BACS Transfer from your bank
  1. By Credit Account
    1. Credit accounts are granted on the condition that payment is received 30 days from the end of month in which invoice has been raised.
    2. Should your account not be paid in accordance with the agreed terms, we reserve the right to suspend your credit facilities with us and revoke your credit account if necessary.
    3. We understand and will exercise our statutory rights to claim interest and compensation for debt recovery under the late payment legislation if payment is made outside these terms.
  2. By Instant Credit Account for NHS, Local Authorities and Schools
    1. The Bendy Bollard Company will grant 30 day instant credit to any NHS facility, government controlled school or local authority.
    2. These instant Credit accounts are granted on the condition that payment is received 30 days from the end of month in which invoice has been raised.
    3. Should your account not be paid in accordance with the agreed terms, we reserve the right to suspend your credit facilities with us and revoke your credit account if necessary.
    4. We understand and will exercise our statutory rights to claim interest and compensation for debt recovery under the late payment legislation if payment is made outside these terms.
    5. Any bona fide NHS organisation, government controlled school or local authority can take advantage of an instant credit account. There is a minimum order value of £50 to open an account.
    6. If you need any help loading us on to your purchasing system please don’t hesitate to call our accounts team on 01635 861761 or email them at This email address is being protected from spambots. You need JavaScript enabled to view it.

Terms & Conditions

Product Description & Pricing

Payment

Accepting Your Order

Consumer Rights

Availability & Delivery

Risk & Title

Price & Payment

Returns and Refunds

Manufacturers' Guarantees

Copyright, Trademarks & Right to Use

Our Liability

Other Legal Notices

Written Communications

Notices

Transfer of Rights & Obligations

Events Outside Our Control

Waiver

Severability

Entire Agreement

Our Right To Vary These Terms & Conditions

Law & Jurisdiction

Promotional Discount Schemes

How To Buy

Visit Us

Opening Hours

TALK TO US

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