The Bendy Bollard Company Returns and Refunds Policy

Please see below for your information, this is in conjunction with our terms and conditions and does not affect your statutory rights.

In the rare event of you wishing to return your goods, please see the following:

What do you need to do, if you want to return any of your goods?

If you want to return any items in your order, you must first inform us by phone on 01635 861761 or by sending us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. ; You can also notify us of your returns request by post but this will take longer to process. The postal address for returns requests Unit 16, Pipers Industrial Estate, Pipers Lane, Thatcham, Berks RG19 4NA.

Where do you return your goods to?

Once you have notified us, our support team will contact you with details of the address or addresses that you need to send the returned items to; and of any references numbers that are required to be enclosed with or attached to the returned items.

The products must be returned to us unused, as new, and in undamaged condition. We advise you to return goods in their original product packaging, and where appropriate with all shrink wrapping and banding around the pallet or crate still intact in order to protect them in transit to us. In addition returns or cancellations will not be accepted if the product(s) have been altered by applying chemicals or paints to the surfaces other than those provided or by altering or customising the product in any way that could be deemed as you using or treating the products as your own.

What Happens once goods have been returned?

• Following return and inspection your refund will be processed.
• Refunds will be subject to collection costs if we have arranged this on your behalf.
• Where you are dealing as business refunds are subject to a 25% restocking fee.
• Please note in the unlikely event that you have received defective goods from us ( verified and confirmed before return) no return fee or restocking will be charged

All returned products must be returned unused, as new, and in undamaged condition. We advise you to return goods in their original product packaging with all shrink wrapping and banding around the pallet or crate still intact. The products will be at your risk during return, so please make sure that the items are sufficiently packaged to prevent damage occurring during their return. All items will be checked upon return. We will give a refund of the price paid for the returned product.

If an item is returned damaged, we will notify you via email or post. If damage has occurred in transit, it is your responsibility to make any claim for damaged items against your carrier. We will not refund the cost of items which are found to be damaged on return to us: such items will remain your property and may be collected from us at your cost. We may dispose of them if not collected within 30 days.

Damaged Goods

It is your responsibility to ensure that your goods are checked before signing the delivery note. If you have received a package, parcel, pallet or crate that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as "damaged" and that you notify us of any damage within 48 hours of delivery.

Damage should be notified to us via email to This email address is being protected from spambots. You need JavaScript enabled to view it. together with digital photographic evidence of the damage. Evidence of damage may also be submitted by post provided the damage has been notified to us within the first 48 hours of delivery. We will then arrange to collect and replace your item subject to our usual terms and conditions of sale and delivery or offer an alternative remedy. Signing of the delivery note as “unchecked” or similar wording does not relieve you of the obligation to notify us of any damage within the first 48 hours from delivery. We will not accept claims for damaged goods if the carrier has obtained a clean signature or if more than 48 hours after delivery have passed.

Unfortunately, breakages can occasionally happen and we will send out replacements as soon as we can. To help us, we recommend that you open all products and check exactly how many individual units are broken, take photographs of the breakages, then contact us via email to This email address is being protected from spambots. You need JavaScript enabled to view it..

All returned products must be returned unused, as new, and we advise that they are returned in the original product packaging with all shrink wrapping. The products will remain at your risk until they are physically returned to us by collection or delivery, so please make sure that the items are sufficiently packaged to prevent damage occurring during their return. All items will be checked upon return before the relevant action is taken.

Damaged Goods It is your responsibility to ensure that your goods are checked before signing the delivery note. If you have received a package, parcel, pallet or crate that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as "damaged" and that you notify us of any damage within 48 hours of delivery. Damage should be notified to us via email to This email address is being protected from spambots. You need JavaScript enabled to view it.  together with digital photographic evidence of the damage. Evidence of damage may also be submitted by post provided the damage has been notified to us within the first 48 hours of delivery. We will then arrange to collect and replace your item subject to our usual terms and conditions of sale and delivery or offer an alternative remedy. Signing of the delivery note as “unchecked” or similar wording does not relieve you of the obligation to notify us of any damage within the first 48 hours from delivery. We will not accept claims for damaged goods if the carrier has obtained a clean signature or if more than 48 hours after delivery have passed. Unfortunately, breakages can occasionally happen and we will send out replacements as soon as we can. To help us, we recommend that you open all products and check exactly how many individual units are broken, take photographs of the breakages, then contact us via email to This email address is being protected from spambots. You need JavaScript enabled to view it. . All returned products must be returned unused, as new, and we advise that they are returned in the original product packaging with all shrink wrapping. The products will remain at your risk until they are physically returned to us by collection or delivery, so please make sure that the items are sufficiently packaged to prevent damage occurring during their return. All items will be checked upon return before the relevant action is taken.

Damaged Goods - Cancelling the order

In cases where our products are damaged or broken on delivery and you wish to cancel the order as a result, provided damage is reported within 48 hours of delivery as set out above, we will organise collection of the damaged item(s) from you. Until this time, the products remain at your risk and you should take reasonable care of them, including securing, packaging and/or storage of the goods to prevent further damage. Following collection and inspection, provided we are satisfied the goods have been damaged in transit or otherwise before delivery, a full refund will be issued. Please note this does not apply to made to order or customised products, as these will be replaced.

All returned products must be returned unused, as new, and we advise that they are returned in the original product packaging with all shrink wrapping. The products will remain at your risk until they are physically returned to us by collection or delivery, so please make sure that the items are sufficiently packaged to prevent damage occurring during their return. All items will be checked upon return before the relevant action is taken.

Damaged Goods - Replacement Parts

In cases where our products are damaged or broken on delivery and you wish to have a replacement or parts sent, provided damage is reported within 48 hours of delivery as set out above, we will use reasonable endeavours to provide suitable replacement products or parts. In this case, we will advise you of a date for the collection of the damaged or broken items and subject to return and inspection of the items, we will then issue a replacement within our normal delivery schedule.

All returned products must be returned in the condition in which they were received by you, and you are responsible for ensuring that the items are sufficiently packaged to prevent further damage occurring during their return. All items will be checked upon return before the relevant action is taken. The products remain at your risk until collected by ourselves. Please note replacement parts or products can vary, so may not be identical to the items being replaced. In particular, colours and shades can vary by batch and could be different from your original order: for more information please refer to the technical specification documents for your product at www.bendybollards.co.uk.

All returned products must be returned unused, as new, and we advise that they are returned in the original product packaging with all shrink wrapping. The products will remain at your risk until they are physically returned to us by collection or delivery, so please make sure that the items are sufficiently packaged to prevent damage occurring during their return. All items will be checked upon return before the relevant action is taken.